Is Contact Center AI Taking Over? Let’s Look at the Facts
NobelBiz
SEPTEMBER 29, 2020
Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. Google’s just the latest actor to show its head in the contact center world – they must’ve realized it’s a very promising avenue, set to grow by up to $6 billion by 2024.
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