Is Contact Center AI Taking Over? Let’s Look at the Facts
NobelBiz
SEPTEMBER 29, 2020
This trend comes coupled with the ever-increasing value of consumer data and the staggering growth of social media engagement among customers during the pandemic. Google’s just the latest actor to show its head in the contact center world – they must’ve realized it’s a very promising avenue, set to grow by up to $6 billion by 2024.
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