article thumbnail

Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making. It’s making them better.

article thumbnail

Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Second, the explosive growth of widely available cloud services and machine-learning tools. It puts powerful new AI capabilities in the hands of telemarketing services in the Philippines to improve customer service in all forms. Indeed, enterprise executives today cite customer experience as their No.