Remove 2024 Remove Call Center Experience Remove Chatbots Remove Customer Service
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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. Here are my top five picks from last week.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Luzuriaga further states, “The chatbot is at the bottom of the rung.” Second, the explosive growth of widely available cloud services and machine-learning tools. It puts powerful new AI capabilities in the hands of telemarketing services in the Philippines to improve customer service in all forms.