CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

NobelBiz

JANUARY 10, 2021

A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. According to a recent Juniper Research estimate, chatbots will have 22 billion contact centers with customer interactions by 2023. Why is it vital for a business?

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

NobelBiz

MAY 24, 2021

If you have an online sales channel that requires 24×7 access to your customer service desk, for example, you’ll need the bandwidth and network connection to keep those 24×7 operations going. In addition, improved information systems will support employees with efficient ordering, scheduling, and dispatching.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52