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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

MARCH 25, 2024

How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. It’s making them better.

Loyalty Programs 80
Loyalty Programs Hotels Customer Service Hospitality 80
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Top 5 Customer Service & CX Articles for the Week of February 27, 2023

ShepHyken

FEBRUARY 26, 2023

8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. A company’s call center is often the primary point of contact between customers and the organization.

Customer Service 62
Customer Service Call Center Ecommerce Call Center Experience 62
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