2023 Call Center Experience Contact Center Wait Times 
Horizon CX
APRIL 3, 2023
From recording calls for quality assurance to implementing employee-training programs, contact center supervisors understand the importance of constant improvement as they strive to present their company in the best possible light. Do prepare callers while they wait on hold.
NobelBiz
OCTOBER 17, 2023
Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance.
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