Waterfield Tech Research: Customer Experience Leaders Lag Significantly in Deploying Conversational AI
CSM Magazine
NOVEMBER 3, 2022
For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. Gartner ’s “2022 CEO Survey — The Year Perspectives Changed” revealed 91.5% virtual assistants such as Siri or Alexa) and respond appropriately. Resolving the FAQ to take this communication off staff responsibility”).
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