How Have your Customers’ and Employees Expectations Changed?
CX Accelerator
JULY 1, 2020
Now more than ever, the customer experience is the battleground for brand loyalty. Knowing this fact, companies have increasingly shopped for cloud solutions. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner.
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