NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Because client profiles may shift rapidly, it’s critical to have software that will enable you to use data in real-time. Agents can give greater service since resolution time objectives do not bind them.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Because client profiles may shift rapidly, it’s critical to have software that will enable you to use data in real-time. Agents can give greater service since resolution time objectives do not bind them.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Comm100

SEPTEMBER 6, 2022

Three great ways to figure the answer out: Book a demo with one of our live chat specialists to discuss your setup Input your details into our Live Chat ROI Calculator to find out the optimal setup Continue reading this blog! For more tips, read our blog post: How to Reduce Your Average Handle Time Fast.

Guidelines 218

Guidelines Customer Satisfaction Report Average Handle Time 218