2022 Abandon Rate Average Handle Time Trends 
NobelBiz
FEBRUARY 22, 2023
We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center.
NobelBiz
FEBRUARY 22, 2023
We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center.
Playvox
JUNE 22, 2023
What trends, such as AI , will shape CX in the coming years? Allow for additional customer sentiment comments in surveys and categorize them to spot trends for improvements. Put in place callback options during peak time periods to reduce wait times and call abandonment rates. Why do metrics matter?
Expert insights. Personalized for you.
52 
Let's personalize your content