Building an Intelligent IVR for More Predictive, Contextual, and Conversational CX
UJET
MARCH 22, 2021
When the pandemic first started, contact center operators were scrambling to support agents working from home. Huge investments were made ensuring agents had secure and remote access to the systems and tools they needed to do their job. The list goes on. Let’s walk through various use cases and the outcomes they drive.
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