Remove 2021 Remove Chief Customer Officer Remove Contact Center Workflow Remove Customer Centricity
article thumbnail

20 predictions for customer experience in 2020

Qualtrics

And secondly, they’ll start analyzing contact center and digital data side-by-side. As a result, we’ll begin to see an improvement in deployed digital agents, AI-driven chatbots and how contact center workflows are executed. Numeracy and tech know-how will become standard.