Remove 2021 Remove Brand Values Remove Feedback Remove Touchpoint
article thumbnail

5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

InMoment XI

It doesn’t matter what channel or touchpoint, your customers and employees should have a sense of consistency every time they interact with your brand. So what feedback collection methods should you be using if you want to gauge the Gen Z customer experience? Tip #4: Strong Brand Values Are Make-or-Break.

article thumbnail

Customer Service is a Gold Mine for Employee Experience Ideas

Russel Lolacher

— Shep Hyken (@Hyken) May 16, 2021. — Stephanie Thum, CCXP #CX (@stephaniethum) May 20, 2021. "Your feedback is more important than ever." — LeslieO (@LeslieO) May 16, 2021. Is now: “Your feedback is more important than ever.” It got a little magical. Try it and see. #cx

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 10 Customer Success Trends For 2021

SmartKarrot

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Personalization is going to be the most outstanding trend in 2021.

Trends 8
article thumbnail

Top 10 Customer Success Trends For 2021

SmartKarrot

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021. Personalization is going to be the most outstanding trend in 2021.

Trends 8
article thumbnail

5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels

ViiBE Blog

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints? Read now 2.