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The Essential Guide to Digital Customer Engagement

Ecrion

SEPTEMBER 3, 2020

It’s 2020 and we are living in the digital age. The first thing you should do is take a step back and imagine how your customer would have the ideal experience on your website and/or app. Your 2020 digital customer engagement strategy must be based on this principle. Is your company up to speed?

Customer Engagement 98
Customer Engagement Engagement Social Media Touchpoint 98
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Why UX Design is Vital to User Satisfaction and Ongoing Job Security

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping. This is where total integration of all touchpoints is vital. CUSTOMER JOURNEY.

Chatbots 177
Chatbots Self Service Customer Satisfaction CRM 177
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