Remove 2020 Remove First Call Resolution Remove Interaction Remove Virtual Call Center
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Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

ViiBE Blog

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. In 2020, we saw a huge expansion of global users. No more call redirection, no more operational pauses. as well as our timeline.