NobelBiz

SEPTEMBER 30, 2020

The 2020 crisis created a business environment where managers are forced to navigate their teams through uncertain waters. The contact center industry is no exception. Learn everything you need to know about how to start a virtual call center. Adapt your business to the new reality.

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Virtual Call Center Call Center How To Contact Center 69

NobelBiz

SEPTEMBER 30, 2020

2020 shifted the perspectives of many, if not all, industries across the globe. This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center.

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Virtual Call Center Call Center Contact Center How To 52

NobelBiz

AUGUST 18, 2020

The call center can be a wonderful place to work in, full of positivity and great people. And in the contact center world specifically, things get even messier. Especially in a contact center, emotional intelligence plays an integral role in management. Don’t believe me? Efficient management is even rarer.

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