20 predictions for customer experience in 2020
Qualtrics
NOVEMBER 21, 2019
Our team of CX experts have looked into their crystal balls to see what’s coming around the corner in 2020. And secondly, they’ll start analyzing contact center and digital data side-by-side. Come see Luke Williams (Head of CX Strategy) at X4 2020 to find out. We’ll move from moments to journeys and segments.
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