2020 Blog Self Service Virtual Agent 
Uniphore
AUGUST 12, 2021
Unsurprisingly, sales of these multimodal assistants grew 30% in 2020, while voice-only assistants saw a 3% decline. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. By 2023, customers will prefer to begin 70% of self-service requests with conversational voice interactions.
Uniphore
JUNE 10, 2021
25% Lack of self-service options. 0% Security issues with Agents at Home. Use Self-Service to Handle High Call Volume. Fortunately, you can take the pressure off of your agents. For more than three decades, Jacada has led the field in automated self-service solutions and agent-assisted automation solutions.
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VDS
SEPTEMBER 17, 2020
Emerging technology solutions can resolve common issues with legacy systems, such as inaccurate call routing, inefficient agent knowledge, and long hold times. Here are three emerging technologies that have helped in the chaotic customer service landscape of 2020: Voice Biometrics. Intelligent Virtual Agent (IVA).
ProProfs Chat
JUNE 14, 2019
Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Build a Delightful Customer Experience With These Customer Service Statistics. With this blog, we aim to help you do just that. Rise of the Automation & Self-Service. Let’s take a look at the stats below.
Calabrio
JANUARY 6, 2016
By 2020, the number of connected “things” is expected to rise to 30 billion. By the year 2020, your washing machine breaks down. It’s a relatively new model, equipped with sophisticated sensors that automatically alert the manufacturer if the appliance needs service. Prediction #3: Self-service is the key to success.
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