2019 Contact Center Workflow Self Service Technology 
TechSee
MARCH 12, 2019
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Computer Vision technologies. Bringing visual automation to contact centers. Embracing the Future.
TechSee
NOVEMBER 3, 2020
Here are five key drivers that are steering field service organizations towards introducing and building on their remote support offerings: Pandemic-driven need for safety. Advances in field services technology. Together, these drivers ensure that the future of field service will focus heavily on remote support.
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