2019 Consumers Contact Center Workflow Interaction 
TechSee
MARCH 12, 2019
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Bringing visual automation to contact centers. The Power of Visual Automation. Benefits to agent productivity.
TechSee
NOVEMBER 3, 2020
Six months into the pandemic, the demand for this style of remote assistance is still evident, with 45% of consumers willing to use remote guidance to resolve issues due to safety considerations. According to a Gartner survey in May 2019, 19% of service companies already offer these contracts and another 26% expect to do so within 12 months.
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