2019 Competitive Advantage Contact Center Virtual Agent 
UJET
JUNE 25, 2021
We’re long past the days where customer experience is an afterthought and the contact center is viewed as a cost center. Unsurprisingly, mobile usage skyrocketed during the pandemic, and the percentage of mobile interactions with the contact center is now estimated to be 80% or higher globally. For example, Wag! ,
TechSee
FEBRUARY 12, 2018
The technologies, such as augmented reality (AR) and virtual reality (VR), enable new and unique experiences for customers and employees that blur the lines between the physical world and digital world. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses.
TechSee
FEBRUARY 12, 2018
The technologies, such as augmented reality (AR) and virtual reality (VR), enable new and unique experiences for customers and employees that blur the lines between the physical world and digital world. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses.
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