CloudCherry

DECEMBER 1, 2018

A CEM platform is nothing without a little help from its friends. And we at CloudCherry say this as a full-featured CEM platform ourselves. Businesses collect and store a lot of customer data during normal operations, but it’s stored across multiple teams, systems, and servers. There are better ways to understand your customers.

CEM 186

CEM CRM ROI Survey 186

CloudCherry

NOVEMBER 13, 2018

A CEM platform is nothing without a little help from its friends. And we at CloudCherry say this as a full-featured CEM platform ourselves. Businesses collect and store a lot of customer data during normal operations, but it’s stored across multiple teams, systems, and servers. There are better ways to understand your customers.

CEM 170

CEM CRM ROI Survey 170

Customer Alignment

DECEMBER 18, 2017

As I was considering ‘what to expect in 2018’, I took a step back and contemplated 2017. Ease and efficiency won’t make customers stick around; emotion will and they will pay for a good one. This is set to change in 2018 – so watch out for that. Success in 2018 will come from a refocus. What did we hear, what did we see?

Omni-Channel 45

Omni-Channel Customer Journeys Chief Customer Officer NPS 45