Remove 2016 Remove Customer Experience Design Remove Employee Engagement Remove Guest Experience
article thumbnail

Q&A: Lessons in Delivering a Luxury Customer Experience

Think Customers

I recently had a chance to discuss some of the components of delivering a luxury customer experience with Ana M. Brant, Director, Global Guest Experience & Innovation at Dorchester Collection , a luxury hotel operator whose properties include The Beverly Hills Hotel, The Dorchester, and Hotel Bel-Air.