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5 Top Customer Service Articles For the Week of November 14, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. My Comment: One of the best ways to create customer confidence is by creating a consistent customer experience.

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5 Ways In-Store Tech Is Transforming the Customer Experience

Stella Connect

And each customer’s emotional connection to the brand grows stronger. Here are just some of the ways retailers are using technology to make more meaningful connections on the sales floor and, as a result, maximize their ROI. Empowering the Customer.