ProProfs Chat

NOVEMBER 29, 2019

Live Chat Customer Service Statistics. Live Chat Response Time/Wait Time Statistics. 16% of customers prefer to use live chat software as customer support and service channel than self-service and social media platforms. Live Chat by Industry Statistics. Live Chat Forecasts & Growth Statistics.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Comm100

JUNE 13, 2018

According to a study by Inmar , 72 percent of coupons used in 2016 affected purchasing behavior , usually by encouraging shoppers to buy a product they otherwise would not have. This results in longer wait times and negatively impacts the customer experience. Enable and Encourage Self-Service. Encourage Research.

Tips 136

Tips Self Service e-support Social Media 136

Eptica

MAY 3, 2017

Its latest report, Comparing Service Quality , looks at customer satisfaction, complaints and other service metrics with the UK’s largest landline, broadband and mobile providers in 2016. There are four areas to focus on, particularly when it comes to bringing down waiting times and the length of calls for consumers: 1.

Connections 49

Connections Self Service Customer Service Wait Times 49