Remove 2016 Remove Chief Customer Officer Remove Contact Center Remove Net Promoter Score
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Leveraging the Power of Collaboration for a Telecomms Customer Experience Implementation

Customer Bliss

Listened to calls from the contact center to understand the kind of complaints they get and how they’re resolved. Looked at how to bring sales and customer service together. Walk the C-Suite and Departments Through the Customer Lifecycle.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].