Top 12 Call Center Cost Reduction Strategies: Unlock Your Call Center’s Full Potential
NobelBiz
APRIL 25, 2023
by 2022, 50% of major enterprises would have failed to combine interaction channels , resulting in a disconnected and walled customer experience devoid of context. According to McKinsey , high-performing organizations are 3X more likely than others to report data and analytics initiatives contributed at least 20% to EBIT (from 2016–19).
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