Episode 004 – It’s All About the Money - Transforming the Customer Experience
Kristina Evey
JULY 5, 2018
CX is now recognized as the tipping point. It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. according to Markets and Markets 2015 report. 80% of businesses believe they provide “superior” customer service. in 2014, $3.7
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