article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She founded Chief Customer in 2015, and since then she is helping companies become customer-centric and transform to fulfill the promise they have made to their customers.