2015 CRM Customer Service Strategies Exceptional Customer Service 
delighted
OCTOBER 5, 2021
The same shift towards the customer comes with a newfound need for impeccable customer service. Companies and researchers collect data year-over-year that support the need for a dedicated customer service strategy: – 90% of customers find customer service important when choosing a brand.
Kustomer
JUNE 11, 2020
Fast forward to 2015, Omar wanted to know the penalty fee for a flight change, and after a terrible customer experience Reply AI was born as an easy way to automate conversations. Omar states, “67% of customers prefer self-service over talking to an agent. … I believe that companies should be focusing on self-serve.”
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