2015, CEM, Omni-Channel and Voice of Customer

2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

Groups

Groups Multi-Channel Omni-Channel CEM

Governance in Customer Journey Mapping

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Click here to view SlideShare.

Customer Journeys

Customer Journeys Government CEM Omni-Channel

Customer Experience Update

2015 Temkin Group CX Vendor Excellence Award Winners

Governance in Customer Journey Mapping

Webinars

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