Maz Iqbal
DECEMBER 27, 2014
Summing Up The State of Customer Experience As At 2014. Here’s the answer that the folks that manage Paddington Station have put in place: Let’s stop and consider this. Has management got rid of the potential hazard to customer safety? Has management improved the customer experience?
Maz Iqbal
OCTOBER 16, 2014
Today’s conversation completes this four part series ( part 1 , part 2 , part 3 ) centred on Nunwood ‘s 2014 UK Analysis report. What Does It Take To Excel At The Customer Experience Game? Managers at all levels of the organisation. In this conversation I want to talk about CX improvement. Who does this threaten?
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