2014, Customer Journeys, Customer Philosophy and Customers

2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)

Maz Iqbal

OCTOBER 16, 2014

Today’s conversation completes this four part series ( part 1 , part 2 , part 3 ) centred on Nunwood ‘s 2014 UK Analysis report. What Does It Take To Excel At The Customer Experience Game? Rather, the best dividends come from understanding how to accelerate the rate of customer experience change. .

Customer Journeys

Customer Journeys Case Study Customer Philosophy Customer Experience

Customer / Leadership: What Is The Access To Cultivating Greatness?

Maz Iqbal

DECEMBER 30, 2014

So in this final conversation of 2014, I want to share with you my thoughts on what it takes to become great; greatness necessarily involves effecting significant and substantial change. Perhaps, you wish to transition your organisation from a product-centred orientation towards customer-centred orientation.

Leadership

Leadership Customer Philosophy Customer Journeys CRM

Customer Experience Update

2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)

Customer / Leadership: What Is The Access To Cultivating Greatness?

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