2014, Customer Experience Design, Customer Experience Professionals and Loyalty

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

Customer Experience

Customer Experience Omni-Channel Social Media Self Service

Customer Experience Update

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

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