2014 Customer Expectations Self Service Virtual Agent 
ProProfs Chat
JUNE 14, 2019
Great Customer Service Statistics. Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Build a Delightful Customer Experience With These Customer Service Statistics. Customer Service Stats for Social Media. Building Brand Loyalty.
Comm100
FEBRUARY 16, 2018
Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” So, what’s a customer-centric company to do?
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