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Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

In an economy where customer experience is key to staying ahead of the competition, these numbers mean most companies need to improve their customer service to avoid losing sales to rivals. Adding self-service options such as an online knowledge database can boost your customers’ satisfaction with their online experience.

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Festive failings in UK customer service

Eptica

In 2014 7% said they found it impossible or extremely difficult to find information on retailers’ websites – yet in 2015 this had trebled to 21%. Customers are dissatisfied with service online and offline There is widespread frustration with customer service levels on both sides of the Atlantic. Share this page on: Tweet.