2014 Analytics Mobile Customer Service Report 
Tricia Morris
MAY 18, 2015
According to the survey, self-service channel usage has increased from 67% in 2012 to 76% in 2014, while phone usage remains the same at 73%. While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement. 43% don’t ever review assisted service processes.
Comm100
FEBRUARY 6, 2018
That’s because it is one of the most acclaimed and reputable CRM software solutions around, with customers such as Coca Cola and American Express vouching for its effectiveness. Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels.
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