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Consumer banking: money can’t buy loyalty

Currency Alliance

Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v].

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The Time For A US Coalition Loyalty Attempt Is Now

Forrester's Customer Insights

Coalition loyalty programs that let consumers earn and redeem a single currency across multiple partners have historically failed to gain traction in the US. Today, American Express announced that they will be launching a US coalition program later this Spring. " Well, it looks like we were spot on.

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