2013 Customer Service Representative Multi-Channel Wait Times 
Comm100
AUGUST 24, 2016
Everyone who interfaces with customers should be able to resolve customer issues without automatically shunting them off to a different department. It’s important that customer service representatives understand the full sales life cycle and how clients interact with it. limited functionality.
NobelBiz
OCTOBER 30, 2020
Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Get Customers Feedback What people want to know is that their needs are understood and addressed.
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