2013, Consumers, Online Experience and ROI - Customer Experience Update

The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California. And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries.

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Social Media Conference NPS Customer Success

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

Retently

AUGUST 22, 2018

Despite the uptick in metrics for customer service, aviation is still a sector, where customers have lots of issues when compared to other products or services that they consume on a regular basis,” said David VanAmburg, director of ACSI (American Customer Satisfaction Index). The 2014 US Consumer Airlines study. Airlines 2013 | By No.

Airlines

Airlines Customer Satisfaction NPS Net Promoter Score

Customer Experience Update

The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

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