2013, Average Handle Time, Customers and Poor Customer Service

Tortoise or Hare – Which One Best Describes Your Contact Center?

CSM Magazine

OCTOBER 15, 2018

oz contact centers are sometimes too efficient for their own good leading to poor customer service and high agent attrition rates. It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. In the process, staff leave along with customers and it takes much longer to get both back again.

Contact Center

Contact Center Self Service Average Handle Time Travel

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Think about it. Social media metrics.

ROI

ROI Social Media Airlines Customer Service

Customer Experience Update

Tortoise or Hare – Which One Best Describes Your Contact Center?

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

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