Remove 2013 Remove Abandon Rate Remove Customer Service Remove Customers
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8 Metrics Every Online Business Should Monitor

SurveySensum

3. Average Order Value (AOV) The average spending a customer partakes on your website amounts to the Average Order Value (AOV) of your online store. This metric should be monitored regularly because it keeps shifting constantly per customer behavior. This is where customer lifetime value (LTV) comes into play.

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3 Live Chat Tips to Improve Your Online Customer Support

Velaro

Live chat software can help you improve customer satisfaction, by reducing wait times and personalizing interactions with your customers, for instance. As more customers turn to online shopping, occasionally reviewing and refreshing your online customer support practices is a good idea. Mind your manners.

Tips 113
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Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. Delight the customer by anticipating their preferred channels and their time-sensitive needs. This is no easy task.

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Patient Feedback: A Strategic Guide

ReviewTrackers

Consumers are relying on feedback of previous happy (or unsatisfied) customers in order to make purchase decisions. According to a 2014 survey , the number of patients using online reviews increased 68 percent from 2013 to 2014. Research shows that 10 percent of mobile users tend to abandon surveys after seven minutes.