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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

Related Article: Ensuring Your Agents Are Fully Operational Working from Home. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Related Article : 7 Customer Service Channels We Will Use in the Future.

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Customer Service in the Digital Age

CSM Magazine

Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.