2012 Customer Service Representative Engagement Loyalty 
Pretium Solutions
DECEMBER 26, 2011
Well, the ribbons are barely off the holiday packages and we are still digesting the last of the figgy pudding, so that means it must be time for us to fill the air with lots of resolutions for 2012. In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012.
Pretium Solutions
DECEMBER 26, 2011
Well, the ribbons are barely off the holiday packages and we are still digesting the last of the figgy pudding, so that means it must be time for us to fill the air with lots of resolutions for 2012. In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012.
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Pretium Solutions
DECEMBER 26, 2011
Well, the ribbons are barely off the holiday packages and we are still digesting the last of the figgy pudding, so that means it must be time for us to fill the air with lots of resolutions for 2012. In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012.
ProProfs Chat
JUNE 14, 2019
What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics. Building Brand Loyalty. Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Millennials Today.
Talkdesk
SEPTEMBER 8, 2015
Want to be Customer-Centric? Engage Your Employees. Aimee Lucas of CMSWire wrote this week about how to promote engagement from employees. Lucas reviews the “Five I’s of Employee Engagement:” Inform, Inspire, Instruct, Involve, Incent. Source: 2012 Global Customer Service Barometer. TWEET OF THE WEEK.
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