So what are the the top 10 most irritating things about your customer experience?
Smith+co CX
SEPTEMBER 26, 2013
The hotel guest experience: my top ten irritants…. For more on designing your customer experience, take a look at our CEM guide. Shaun Smith speaks and consults internationally on the subject of the customer experience. If you’re struggling to find out what they are, I offer a few tips at the end of this blog.
Let's personalize your content