Remove 2011 Remove e-support Remove Poor Customer Service Remove Touchpoint
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PeopleMetrics

Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. We're measuring after a touchpoint, hopefully a "moment of truth." Now it's 2021 - 10 years later.