2011, Customer Service Representative and Rewards Programs

Customers not feeling “a little love back from Starbucks”

Service Untitled

JANUARY 13, 2012

CMO Council, a research group stated consumers have been backing away from reward cards because of the “barrage of irrelevant messages, low value rewards and impersonal engagements.” Don’t hold back AT&T customer service agent Rachael Parcht, customer service representative for AT&T may have just.

Loyalty Programs

Loyalty Programs Rewards Programs Loyalty Customer Service Representative

‘Tis the season to rev up the customer service

Service Untitled

NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. And what that means is the need of customer service representatives demonstrating those people skills that assure shoppers they are making good decisions. Luckily 49 percent say they are going to spend the same amount.

Customer Service

Customer Service Rewards Programs Customer Service Representative Retail

Customer Experience Update

Customers not feeling “a little love back from Starbucks”

‘Tis the season to rev up the customer service

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