2011, Customer Experience Management, Poor Customer Service and Social Media

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JANUARY 28, 2021

Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Ripal, you joined right around 2011. Ripal Patel: Hi, my name is Ripal Patel. What was the.

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Customer Experience: The Golden Ticket to The Billion Dollar Club [INFOGRAPHIC]

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JULY 19, 2019

And, it’s not surprising that customers would prefer a quick but ineffective response rather than a slow but effective one. This is the major reason for companies being active on social media and providing witty, sassy replies. Customers want speed before effectiveness. Tips to Improve Customer Experience.

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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

Customer Experience: The Golden Ticket to The Billion Dollar Club [INFOGRAPHIC]

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