Remove 2011 Remove Customer Experience Management Remove Feedback Remove Poor Customer Service
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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

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Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. I think at the time when I started, my only understanding of customer feedback was as a customer of.

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Customer Experience: The Golden Ticket to The Billion Dollar Club [INFOGRAPHIC]

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In the words of Tony Hsieh, CEO of Zappos, “Customer service shouldn’t just be a department, it should be the entire company.”. Poor Customer Service: An Overlook of Evident Fallouts . The result of poor customer service is pretty self-evident in the digital age.